Why businesses should worry about over and understaffing
It is a delicate balance that every business, regardless of size or industry, must strive to achieve.
By Memory Nguwi
May. 17, 2024
Importance of customer service training
Handling feedback and complaints
By Jonah Nyoni
Jan. 13, 2024
Insurance sector battles to improve customer service
The most significant concern voiced by policyholders was the delay in the settlement of claims, which accounted for a staggering 50% of the complaints.
By Mthandazo Nyoni
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Mnangagwa, Mutsvangwa clash over FAZ
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By Kenneth Nyangani and Sharon Buwerimwe
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ZRP hit by mass exodus over poor salaries
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By Nqobani Ndlovu and Sharon Buwerimwe
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Battle for survival: Climate change takes a toll on Zim’s marginalised women and children
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May. 19, 2024