Why businesses should worry about over and understaffing
It is a delicate balance that every business, regardless of size or industry, must strive to achieve.
By Memory Nguwi
May. 17, 2024
Importance of customer service training
Handling feedback and complaints
By Jonah Nyoni
Jan. 13, 2024
Customer awareness stages in digital marketing strategy
This would happen to companies that launch new products or have a first mover advantage in a market.
By Anesu Chikumba
Nov. 24, 2023
Business Opinion: Customer value at the apex of entrepreneurship
To start with there is a traditional standardised hierarchy which is making most organisations an old school type of instructive operation against the contemporary needs.
By Farai Chigora
Nov. 12, 2023
In modern digital news operations, editors need to drive the success
The result? A backward-looking, ping-pong game of blame and jurisdictional wrangling.
By Dietmar Schantin
Nov. 4, 2023
Zida licence uptake rises
Manungo encouraged companies to work closely with Zida on getting projects to the approval stage to develop and package identified investment opportunities.
By Tafadzwa Mhlanga
Sep. 14, 2023
How to choose non-gamstop poker site: Guide for Zimbabwean players
GamStop is a self-exclusion program that is available for casinos that UKGC controls. It is absolutely free and easy to use. To get started, you must take the following steps.
By Newsday
Jul. 24, 2023
The importance of customer experience
The customer experience, often abbreviated as CX, refers to a customer's overall perception of and interactions with your company or brand.
By Leslie Mupeti
Jul. 14, 2023
Insurance sector battles to improve customer service
The most significant concern voiced by policyholders was the delay in the settlement of claims, which accounted for a staggering 50% of the complaints.
By Mthandazo Nyoni
Jul. 2, 2023
Premium
Mnangagwa, Mutsvangwa clash over FAZ
News
By Kenneth Nyangani and Sharon Buwerimwe
May. 19, 2024
Premium
ZRP hit by mass exodus over poor salaries
News
By Nqobani Ndlovu and Sharon Buwerimwe
May. 19, 2024
Premium
Battle for survival: Climate change takes a toll on Zim’s marginalised women and children
News
May. 19, 2024